§ 8 Warranty claims
(1) Unless otherwise specified below, the statutory provisions shall apply to the purchaser’s rights in the event of material defects and defects of title (including incorrect or short deliveries, as well as improper assembly or defective assembly instructions). In all cases, the special statutory provisions governing the final delivery of unprocessed goods to a consumer remain unaffected, even if the consumer has processed them further (supplier’s right of recourse pursuant to Sections 478 of the German Civil Code (BGB)). Claims arising from the supplier’s right of recourse are excluded if the defective goods have been further processed by the buyer or another trader, for example by incorporation into another product.
(2) Our liability for defects is based primarily on the agreement reached regarding the quality of the goods. All product descriptions and manufacturer’s specifications which form part of the individual contract or which were publicly disclosed by us (in particular in catalogues or on our website) at the time the contract was concluded shall be deemed to constitute an agreement regarding the quality of the goods.
(3) Where no agreement has been reached as to the quality, the question of whether or not a defect exists shall be determined in accordance with the statutory provisions (Section 434(1), sentences 2 and 3 of the German Civil Code (BGB)). However, we accept no liability for public statements made by the manufacturer or other third parties (e.g. advertising claims) which the buyer has not drawn to our attention as being decisive for their decision to purchase.
(4) We shall not, as a general rule, be liable for defects of which the buyer was aware at the time of conclusion of the contract or of which the buyer was unaware due to gross negligence (Section 442 of the German Civil Code (BGB)). Furthermore, the buyer’s claims for defects are subject to the condition that they have complied with their statutory obligations to inspect the goods and give notice of defects (Sections 377 and 381 of the German Commercial Code (HGB)). In the case of building materials and other goods intended for installation or further processing, an inspection must in all cases be carried out immediately prior to processing. Should a defect become apparent upon delivery, during the inspection or at any later point in time, we must be notified of this in writing without delay. In all cases, obvious defects must be reported in writing within 6 working days of delivery, and defects not detectable upon inspection must be reported in writing within the same period from the date of discovery. Should the buyer fail to carry out a proper inspection and/or give notice of defects, our liability for any defect that has not been reported, or has not been reported in a timely or proper manner, shall be excluded in accordance with the statutory provisions.
(5) If the goods delivered are defective, we may initially choose whether to provide subsequent performance by rectifying the defect (repair) or by delivering goods free from defects (replacement). Our right to refuse subsequent performance in accordance with the statutory requirements remains unaffected.
(6) We are entitled to make the required subsequent performance conditional upon the buyer paying the purchase price due. The buyer is, however, entitled to withhold a portion of the purchase price commensurate with the defect.
(7) The buyer must allow us the time and opportunity necessary to carry out the required subsequent performance, in particular by handing over the goods subject to complaint for inspection. In the event of a replacement delivery, the buyer must return the defective goods to us in accordance with the statutory provisions. Subsequent performance does not include either the removal of the defective goods or their re-installation, if we were not originally obliged to carry out the installation.
(8) We shall bear or reimburse the costs necessary for the purposes of inspection and subsequent performance – in particular transport, travel, labour and material costs, as well as, where applicable, removal and reinstallation costs – in accordance with the statutory provisions, provided that a defect actually exists. Otherwise, we may demand that the buyer reimburse us for the costs incurred as a result of the unjustified request for rectification (in particular, inspection and transport costs), unless the absence of a defect was not apparent to the buyer.
(9) If rectification has failed, or if a reasonable period to be set by the buyer for rectification has expired without success or is dispensable under statutory provisions, the buyer may withdraw from the contract of sale or reduce the purchase price. However, there is no right of withdrawal in the case of a minor defect.
(10) The buyer’s claims for damages or reimbursement of futile expenditure shall, even in the event of defects, only arise in accordance with § 9 and are otherwise excluded.